Michigan Attorney General Dana Nessel is urging residents to be cautious when using smartphone voice search and virtual assistant apps to find and dial phone numbers. The Better Business Bureau has recently issued a warning about the rising threat of scams targeting smartphone users who rely on voice-activated technology for convenience.
Scammers are exploiting this reliance by creating fake customer service numbers that appear at the top of search results when using voice search. Unsuspecting users may end up paying fees for services they never intended to purchase or have their personal information stolen.
The Better Business Bureau advises users to verify support phone numbers through official business channels, watch out for phony ads, go directly to the company’s website for support, and use credit cards for payments to facilitate dispute resolution.
If you fall victim to a smartphone voice search scam, the Better Business Bureau offers a platform for filing complaints.
Reporting for WGRT – Choze Powell
