The City of Port Huron is gearing up to launch its new Resident Response Team this week, a pioneering initiative aimed at expediting service requests and complaints from residents.
Led by City Manager James Freed, the cross-functional team is dedicated to promptly addressing issues such as potholes, equipment malfunctions, and service concerns. The team’s mobile-friendly website, set to go live later this week, enables residents to effortlessly file complaints or upload relevant photos.
Once logged, complaints are diligently tracked using BS&A software, ensuring swift resolution by the appropriate department. City Manager Freed emphasized the team’s commitment to continuous improvement, underscoring the mission to deliver unparalleled customer service to Port Huron’s residents.
The link will go live later this week. For those interested, you can visit the site at: porthuron.org/resident_response_team.php.
Reporting for WGRT – Choze Powell
