Service Industry Employees Suffer Negative Effects Of Unpredictable Scheduling

If you or someone you know has ever worked in the service industry, such as fast food or retail, you know how difficult it can be at times. A new study shows that unpredictable work schedules have a negative impact on employees as well as their children.

Researchers at The Shift Project, located at the Harvard Kennedy School have discovered the adverse effects of unpredictable scheduling practices. The study was performed at the request of the Michigan Department of Labor and Economic Opportunity (LEO). 

The study showed that Michigan employees in the service sector experience increased economic insecurity, decreased access to affordable child care, and heightened levels of stress and exhaustion. Workers also reported worse sleep quality and more hunger hardships.

As of 2022 there were approximately 560,000 individuals employed in this industry, making up 13% of the labor force. The study was based on a group of 5,000 service sector workers.

Reporting for WGRT – Choze Powell