Some Customers Entitled to Credit from Power Companies

On Monday, Michigan Attorney General Dana Nessel reminded Consumers Energy and DTE customers they may be eligible for a $25 credit if they were without power for more than 16 hours as a result of the recent outages.  Michigan consumers are eligible for a credit under “normal conditions” if the utility fails to restore service within 16 hours after an outage resulting from conditions other than catastrophic conditions. Catastrophic conditions are defined as an event that results in an official state of emergency or an event that results in interruption of 10 percent or more of the utility’s customers where the utility fails to restore power within 120 hours. 

Credits are also available for repetitive interruptions if a customer experiences more than seven interruptions in a 12-month period. If you qualify, you need to notify the electric utility of all service outages and should record the date and time of each outage. You should also note when and how the company was notified of the outage along with when the service was restored. Nessel said, “The weekend storms in some parts of Michigan left hundreds of thousands of electric customers with extended interruptions in services, and it’s important customers remind the energy companies that they may be entitled to a credit as a result of those interruptions.”