Suspending Shutoffs and Expanding Services

Amid continued uncertainty for the country, many big name businesses are stepping up services or suspending shutoffs for the near future. Among the latest announcements include DTE Energy and Comcast.

DTE announced that as a result of the COVID-19 pandemic, they “are suspending shutoffs for non-payment for those customers who are low income eligible, effective immediately through April 5. This timing could be extended depending on the impact that the virus has on communities.” DTE also said that, “Those customers enrolled in the Senior Winter Protection Program have had their end dates automatically extended through May 3 without additional actions required on their part.”

Customers who are impacted by COVID-19 — those with a sudden loss of income or medical condition — as well as vulnerable senior citizens, are encouraged to contact DTE to determine eligibility for the payment assistance program.

Comcast has also announced several initiatives aimed at helping Americans in this unprecedented time. Xfinity WiFi hotspots across the country will be available to anyone who needs them for free – including non-Xfinity Internet subscribers. The internet provider has also promised not to disconnect a customer’s internet service or assess late fees if they contact the company to notify Comcast that they can’t pay their bills during this period.