According to a statement from Dr. Annette Mercatante, Medical Health Officer for the St. Clair County Health Department, almost 10,000 people have signed up on the county’s new vaccine pre-registration system. The Health Department wants the community to know that it is working on some technical issues, and they have already had their first vaccine clinic under the new system.
Here are the FAQs for the Vaccine Pre-registration System:
- What is the phone number, text code or email address that will accompany the notification? St. Clair County Vaccine Distribution. The caller ID may identify as a Massachusetts phone number. Looking into updating with a local number
Phone: (781) 373-9800; Text ID: 88911; Email from: St. Clair County Vaccine Distribution. The caller ID may identify as a Massachusetts phone number. Looking into updating with a local number.
- How do I know I signed up properly in the system? You will not receive a message stating you are pre-registered. Create a user name and password to sign up. Complete the fields, save all pages and hit finalize at the end. Working on updating this.
- Can I go back in and edit my account information? It appears the system tracks the date of your last entry and may move you from your original placement if you make changes. Be as accurate as possible when signing up. Working on updating this.
- What if I registered multiple people using the same contact information (phone number, email)? Each person registered should receive a separate confirmation. The appointment confirmation will list first name, last name, appointment date/time and clinic location. It will arrive via the method(s) you selected to receive notifications. Whatever method you confirm first on accepts the invitation. Option 1= yes to confirm; Option 2 = Not available at this time; Option 3 = No longer need my appointment.
- What if I missed my window to confirm my appointment? Each person has one hour to respond. If you missed your window, you will be contacted as soon as the next appointment becomes available. You do not lose your placement and will be notified again. Please do not show up at a clinic if you did not receive a confirmation.
- When will you send out notifications? Notifications should typically occur during regular business hours.
- Who can sign up/pre-register? All individuals living or working in St. Clair County can pre-register for the COVID-19 vaccine on the health department’s website www.scchealth.co click on the “Pre-Registration for COVID-19 Vaccine” link. Again, this is a pre-registration system only, or a placeholder.
Only individuals in the current priority groups will receive a notification when an appointment become available. This is all dependent on vaccine supply, which currently remains limited. Therefore, it will take time to move through the list. Thank you for your patience.
For seniors 65 and older needing assistance with the online pre-registration process options include:
- Asking a family member, friend or neighbor for help
- Council on Aging/Call 1-800-297-0099 or your local senior center
- Dial 211 for assistance
- Please DO NOT contact COA or 211 for technical assistance or for updates.
